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References
Fernández Gil, Nelson (1998) . El hombre y los sistemas de gestión de la calidad. Normalización No.3/1999, ISSN 0138-8118 pp. 21-25 .
ISO 9004:2000 . Sistemas de Gestión de la Calidad. Directrices para la mejora del desempeño. ICS 03.120.10 pp. 2-65
Méndez Mestre, José Antonio y Regalón Nogueiras, Yanet (2007) . Dirección por valores. http//www.monografias.com/trabajos 46; pp. 1
STTG N 72 R1 (ISO/TC 176/SC 2 N 544 R2), (2003) . Orientación sobre el concepto y uso del “Enfoque basado en procesos” para los sistemas de gestión. pp 2-7 . Traducción aprobada el 27/04/04
NC ISO 9001:2008 . Sistemas de Gestión de la Calidad. Requisitos ICS 03.120.10 pp 1-30 .
Zaratiegui, J.R (1999) . La gestión por procesos: Su papel e importancia en la empresa. pp 81-85; economía industrial No.330 1999/VI .